Entries Tagged Customer Service

I am one of those plumbers who is in between the old school thinking of “more water is better” and the new...

Cleaning and inspecting a clogged sewer line simultaneously may sound as improbable as an old clay-pipe lateral with no offsets. But it’s an...

Deven Tells aptly named his company All Aloha Plumbing. The Hawaiian native firmly believes in the “aloha” ethos for self, individuals and...

A new year, 2024, is here and business owners in the home service sector are bracing for a year that promises both...

In the highly competitive residential plumbing market, superior technical skills alone aren’t enough to guarantee success.Today, effective communication, customer relationship management, and...

In today's digital age, your company's online reputation matters more than ever. If you are guessing and not paying attention, that reputation can...

You’re likely aware of the advent of AI and machine learning, at least in the popular program ChatGPT. But this program is just...

As the hands of time keep turning, we’re witnessing a seismic shift in our demographic landscape. More and more homeowners are choosing...

It’s no secret that staffing shortages facing most businesses today are extremely challenging. It is also highly unlikely that these challenges are...

What is the best way to make a great first impression? That’s an easy question, and the answer is just as simple:...

I call it the 10-minute window. That's the time you have to respond to a phone call from a customer to ensure you...

Integrity is a big issue for consumers when they hire plumbers. Unfortunately, there’s no honesty test or truth serum available to customers...

The most important skill a plumber or drain cleaner can have is, obviously, clearing drains. But customer service is a close second...

Here’s a personal story that showcases the importance of setting as well as meeting customer expectations in your business.My family recently went...