Small Business Articles

You might need cash fast, but before taking on debt it’s important to weigh the pros and cons.

Put yourself under the microscope and see if you have any bad habits that are holding back the company.

Look at simple ways to boost business and improve customer relations as 2017 begins.

Price is only one factor in determining how long it will take a new piece of equipment to return a profit.

Establishing processes can help fix those minor — yet frustrating — mistakes that repeatedly occur.

Sustainability is still an emerging business value, and many drain cleaning companies are developing plans while trying to get a sense of what others are doing. Find out how to plan your strategy.

A good online review can give you an edge over competitors who don’t have any reviews at all.

Launching your own plumbing business may require you to cast aside your fears.

Training dispatchers and technicians in the art of customer service is the key to working with homeowners dogged by major drainline issues.

An annual review is an opportunity to build relationships and motivate your staff.

A temporary price discount may start attracting customers following some damage to your reputation, but you’ll need to do more to truly get back in their favor.

Be up-front about what tasks may be DIY jobs and customers won’t diminish the value of your work when they really need your expertise.

Customers often enjoy the convenience of credit or debit. Here’s what you need to know if you’re thinking about offering that option away from the home office.

Flat-rate and hourly billing each have their proponents, but only you can decide what’s right for your business.