How a company deals with a distraught homeowner over the sudden and unexpected costs of a major drainline issue is something that...
Small Business Articles
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Real Talk: Contractors Discuss Employee Performance Reviews
Although the process may differ, contractors agree that annual performance reviews can be the biggest key to unlocking an employee’s potential.Since purchasing...
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Restoring Customer Faith Is No Easy Task
You know what they say about good reputations: They take a lifetime to build but only a second to destroy. That’s true...
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What Do You Do When Customers Question the Cost of Service?
Property managers and real estate investors can mean steady, reliable work for plumbers. If you are willing to provide terms, these groups...
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Adding Remote Payment to Your Business
As you can probably attest from personal experience, most people don’t have a lot of cash on hand these days. Rather than...
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Do You Charge by the Job, or by the Hour?
Want to see a fight among plumbers? Start a rhetorical cage match that pits flat-rate billing against charging by the hour.Some...
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Branding Your Company — Without Big Money
If you’ve ever taken a marketing class or attended a marketing seminar, the speakers always talk about branding. They say: “You have...
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5 Recruiting and Training Strategies For Your Plumbing Business
If you want to grow your plumbing business, you need to recruit and train a team. But you can’t just hire anyone....
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Maintenance Contracts Can Provide Great Returns
Often, people think of hiring a plumber only in reaction to emergencies. However, as we know, proper maintenance can prolong the life...
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Should You Mix Plumbing and Politics?
The presidential election is coming up and we’ve been bombarded with advertisements either praising or lambasting the candidates for many months. As politics...
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The Next Big Thing in Plumbing
I’m not sure what qualifies one to be a futurist, but I’ve never been one to back down from a challenge. So...
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The Award-Winning Employee Every Plumber Wants
“I have been with the company since 1989; I have seen several employees come and go, but none the caliber of James.”That’s...
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Calm Response Saves the Day for 30-Floor Hotel
The 2 a.m. call came in from the manager of a large hotel, who reported sewage from a broken 6-inch main had...
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Plenty of Action at Inaugural WEQ Fair
The 2016 WEQ Fair at Wisconsin State Fair Park in Milwaukee, Sept. 12-13, gave attendees the opportunity to not only see dozens of...

















