You don’t ever want to be rude to clients, but sometimes they get a little more involved than you’d like while you’re...
Small Business Articles
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Use an 'Undercover Interview' to Weed Out Undesirable Candidates
Interviews can provide great insight. But do you know what a potential new hire is really thinking? Sometimes you don’t. That’s why the undercover interview...
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4 Things to Remember When Dealing With Your Business Partners
They say that you should never go into business with friends or family. But maybe that warning comes too late in your...
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Leading When You’re Short on Technical Know-How
My background is in business — design, marketing, community relations, business development. They’re all important to running a business of any kind....
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How to Improve Employee Morale — Without Pay Raises
It’s important that you have a happy workforce. A happy workforce means better retention, which means much less time and money spent...
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Shift Your Customer Service Mindset
If you found a treasure map that you knew for sure would lead to a pile of treasure, would you follow it?...
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Make Your Time Behind the Wheel More Productive
During the busy months, time seems to just slip away. One minute you are drinking your morning coffee and checking your email....
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3 Common Social Media Mistakes
If you spend any time filtering through contractors’ Twitter or Facebook accounts you will find that several have been abandoned with the...
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Strategies for Forming a Long-Term Business Plan
Does your plumbing business need a BHAG? No, a BHAG is not a fancy new piece of plumbing equipment. It stands for:...
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Make the Most of Your Advertising Dollars
At Royal Flush, we put most of our advertising dollars toward Google keywords or Google advertising. But you do need to have some other...
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Customers Love to Get Free Stuff, Right?
Every now and then when I want to measure a kid’s height or retrieve change that somehow found its way under my...
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Targeting Your Potential Customer Base With Google AdWords
The internet affords small-business owners countless opportunities to market their products and services. This is a blessing and a bit of a...
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California Plumber Finds Both Work-Life Balance and Business Growth
For years, Cary Hansen felt like he owned just a job while running his business, Hansen’s Plumbing & Mechanical in Ventura, California....
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5 Valuable Business Apps for Plumbers
Some days it is hard to believe that I have been with Royal Flush for 10 years. But then I take a...













