Entries Tagged Customer Service

In today's digital age, your company's online reputation matters more than ever. If you are guessing and not paying attention, that reputation can...

You’re likely aware of the advent of AI and machine learning, at least in the popular program ChatGPT. But this program is just...

As the hands of time keep turning, we’re witnessing a seismic shift in our demographic landscape. More and more homeowners are choosing...

It’s no secret that staffing shortages facing most businesses today are extremely challenging. It is also highly unlikely that these challenges are...

What is the best way to make a great first impression? That’s an easy question, and the answer is just as simple:...

I call it the 10-minute window. That's the time you have to respond to a phone call from a customer to ensure you...

Integrity is a big issue for consumers when they hire plumbers. Unfortunately, there’s no honesty test or truth serum available to customers...

The most important skill a plumber or drain cleaner can have is, obviously, clearing drains. But customer service is a close second...

Here’s a personal story that showcases the importance of setting as well as meeting customer expectations in your business.My family recently went...

The goal of home service companies is to get the phone to ring. We can calculate the cost to get the phone...

Looking to increase your rates of customer satisfaction and retention? Ultimately, building a loyal customer base isn’t rocket science. Provide a quality...

There are countless ways you could be wasting your marketing dollars. As John Wanamaker, known for his successful use of advertising, once...

Diego Lujan, owner of Alphalete Plumbing & Heat, strives to provide every solution to his customers in and around Colorado Springs, Colorado. Just...

When building science expert Steven Easley embarked on a project to showcase how wellness, sustainability and durability could all be optimized in new homes,...