Entries Tagged Customer Service

I'm going to begin with a brief look at car dealerships. Stick with me. In the past, car dealerships would write down their...

Working in an environment like Queens in New York City, where residents are numbered in the millions, might seem overwhelming to a...

Oftentimes homeowners don't think about their water heater until there’s a problem. And when there’s a problem, they either try to fix...

Recently I went to a house that had a few significant issues. A kitchen sink drain, with no trap, ran down a stairwell...

Ranshaw Plumbing & Heating in its slogan says that it can provide service “faster than a New York minute.” Not literally, of...

CUES has been a fixture in the pipeline inspection industry for more than five decades. The company designs and manufactures a wide...

New Year’s resolutions almost always fail. And most of the time, it’s because we don’t eliminate the barriers to our success. We might...

As the year comes to a close, we take a look at some of the most popular stories on www.plumbermag.com. If you...

With one business decision, Pipe Works Services improved its customer service, increased technician’s efficiency, boosted office-staff productivity and burnished the company’s image...

It’s been a heck of a year. You’re probably tired. And the last thing you want to think about is what’s next....

Maintenance contracts were key for Greg Beall in the early years of his business, G&B Services Plumbing and Drain Cleaning of Bowie,...

Plumbing can be thankless work. There are days, sometimes weeks even, when nothing seems to go right. Complaining customers, disgruntled employees, rising...

If you do an online search for water heater maintenance, the internet provides a homeowner with just enough information to potentially get...

Plumbers have put themselves in harm’s way during the pandemic. They’ve risked exposing themselves to a deadly virus to ensure that their...