Customer Service Articles

If you get complaints about pricing, don’t automatically assume it means customers want you to go as cheap as possible. Consider the lessons of the author’s story.

Use your role as an expert to help make sure your customers are properly educated

Make sure you’re doing everything you can to show customers that you’re the expert they expect you to be

Great customer service, effective social media is a potent combo for Montana plumbing firm.

Miller’s Services aims to impress on the initial service call, then keeps customers coming back by enticing them with the benefits that come from signing up for service-agreement programs

Use this tool to aid you in meeting your income goals and help account for any unforeseen expenses that can eat away your profits

Plumbing contractors need to evaluate how their companies handle the emergency calls and those where a customer might need more.

Customer financing helps sticker-shocked customers afford major plumbing repairs.

The author makes the case for giving clients a pipe rehab option, even if regular drain cleaning jobs for those clients are providing a lot of stable work

From humble origins, the Peña family built a nearly 60-year-old business based on basics

Revenue-boosting referral program urges customers to become blabbermouths

From the staples of cash or check to electronic transfer options like PayPal, there are a plethora of ways these days for customers to pay you for plumbing services rendered. Here’s a look at the pros and cons of each.

Some customers won’t budge from their expectation that estimates should be free, but you should never be afraid about properly valuing your time

Ranshaw Plumbing & Heating calls the New York City borough of Queens home, but that doesn’t mean it overlooks important business values often associated with smaller communities