Customer Service Articles

Service work requires contacts. If you don’t know who your local chamber director is, then you’re missing a huge market opportunity.

Just getting started in the plumbing industry? Here’s some advice to help.

Do your customers only have nice things to say about your company? Think again. Perhaps it’s time to ask.

From floating cameras to self-propelled units, here's a look at how the pipeline inspection industry has evolved, and where it's headed in the years to come.

Starting — or expanding — a small business can be a headache. And if you need a loan to get the business going, be sure to keep these five tips in mind.

Mr. Rooter of the Hudson Valley focuses on staff and equipment to build a backbone for good business.

Get social! As more businesses engage social media, and as more customers come to expect it, social media marketing is becoming less and less negotiable.

Attitude, approach and perspective help a D.C. area contractor become one of the region’s preeminent problem solvers.

Years after emigrating from South Africa, a Tennessee contractor finds keys to growth in a focus on customers and devotion to a franchise.

Are you certified? Learn why an Oregon drain cleaner says certifications reinforce the company's industry standing.

Slow and steady wins the race — and a new market — for a Kentucky contractor. Check out his story.

Thinking of adding a new service to your drain cleaning lineup? Find out how to sell the idea to customers.

Responsive service and quality jobs at a fair price mean steady growth and a diversifying business base for Miller’s Septic.