Customer Service Articles

We look at how these basic practices can help keep your plumbing business afloat. Hint: Don’t use subcontractors on service calls.

A fellow plumbing contractor shares suggestions for a client-centered approach to running a business: “If you take care of your customers, they’ll take care of you.”

Whether you operate in a tourist town or provide plumbing services in the snow-rich mountains, staying busy year-round isn’t a guarantee. Learn how to keep technicians busy.

If you’re still rocking a mullet, that’s great, but don’t let an outdated website kill your business. Do the Google gods know you, and your website, exist?

Service work requires contacts. If you don’t know who your local chamber director is, then you’re missing a huge market opportunity.

Just getting started in the plumbing industry? Here’s some advice to help.

Do your customers only have nice things to say about your company? Think again. Perhaps it’s time to ask.

From floating cameras to self-propelled units, here's a look at how the pipeline inspection industry has evolved, and where it's headed in the years to come.

Starting — or expanding — a small business can be a headache. And if you need a loan to get the business going, be sure to keep these five tips in mind.

Mr. Rooter of the Hudson Valley focuses on staff and equipment to build a backbone for good business.

Get social! As more businesses engage social media, and as more customers come to expect it, social media marketing is becoming less and less negotiable.

Attitude, approach and perspective help a D.C. area contractor become one of the region’s preeminent problem solvers.

Years after emigrating from South Africa, a Tennessee contractor finds keys to growth in a focus on customers and devotion to a franchise.

Are you certified? Learn why an Oregon drain cleaner says certifications reinforce the company's industry standing.