In the challenging and frustrating plumbing industry, it would be blasphemy to say that busy is a bad thing; but most owners agree that there is a difference between “good busy” and “too busy.”
You have seen the conversation around supply houses that go something like “You guys busy?” “Oh yeah! We are so busy we could hire 50 more people and still have too much work to do.” If you ask any experienced owner who has decades of time as an owner under his or her belt, they will agree that being too busy can at times be a detriment.
