Soft Skills: Handling Customer Small Talk

There’s a sweet spot between being personable with a customer and staying on the topic of the service call. Find it and you could establish the trust that gives you a customer for life.

Running a service business requires excellent communication skills.

From the time you receive the phone call to the time you're en route to the customer, you should be in a positive attitude, calm, methodical, and have a warm smile when the time presents itself. Maintaining a good...

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