Dealing With the Dreaded Customer Callback

Returning to a job you just finished is not ideal. Here are some tips for managing client expectations up front so that their initial service call doesn’t turn into an endless saga.

Service plumbing, or as it used to be called "jobbing," can be a frustrating ordeal.

Day in and day out of various calls for jobs ranging in scope and length. Ordering parts, being mindful of your wrench time and travel time, dealing with a wide variety of customers and, even...

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