Entries Tagged Customer Education

Arizona’s Nu Flow Phoenix and Tucson boasts an impressive high-profile list of clients that include property management firms such as CBRE and...

Armbrust Plumbing & Heating Solutions promises 24/7 service. The DuPage County, Illinois, company has technicians on call all day, every day, including Saturdays,...

So that Pipe Masters of Honolulu, Hawaii, can ensure customer satisfaction and improve quality control, every customer gets a call from the...

Listening is a crucial skill for anyone who works in a customer-facing position. This is true for receptionists, it’s true for sales reps,...

As a local service business, you’re always competing for the eyes of your potential customers. With everything that’s out there — competitors,...

When you think about marketing, you likely think of ads, truck wraps, social media, Google posts, your website, and other things of...

Material and equipment prices are going bananas. Skyrocketing. Haywire. Wacko. Whatever word you prefer, it’s out of control with no end in...

Entry 371139 Back in the idyllic days that we now refer to as BC (Before COVID), I did a lot of traveling for...

For many consumers, reading online reviews is now an ingrained step in their buying and hiring processes. Although home service businesses have...

“I always seem to get customer complaints about how much I charge them for the work I do. My vendors say they...

We’ve come a long way since the introduction of indoor plumbing, but myths about it abound to this day. As plumbing contractors, we...

We’re living in a DIY age where how-to videos for just about anything can be found all over YouTube. Still, we won’t...

It’s often difficult to understand the gravity of a situation until experiencing it firsthand, and that’s especially true when it comes to...

To better retain customers, Miller’s Services of Saluda, Virginia, has established service-agreement programs for both customers with alternative septic systems and customers...