Entries Tagged Customer Service

Master plumber Ed Zeitler has invested in a lot of tools and equipment over decades of plumbing. But one has proved especially...

Running a business means you’ll eventually face competition. In fact, you probably had competitors in your market as soon as you opened...

You don’t ever want to be rude to clients, but sometimes they get a little more involved than you’d like while you’re...

Who would you choose? A plumber coming to your door in ripped and dirty jeans, soiled T-shirt and muddy shoes? Or one...

If you found a treasure map that you knew for sure would lead to a pile of treasure, would you follow it?...

Diagnosing problems with a deep-water well can be difficult. Symptoms of a serious problem, like no water in the house, can be...

When seeking to draw repeat business, the most important factor isn’t necessarily the quality of the service you provide or even the...

My 17-year-old son recently opened a checking account. He rolled his eyes and shook his head “no” when the bank teller asked...

Nexstar Network recently announced the results of its annual employee engagement and customer satisfaction surveys.Nearly 240 North American plumbing, heating, cooling and...

Customer reviews matter — and not just for the business owner’s ego. Reviews and star ratings, posted to sites like Yelp, Angie’s...

Leaves have been falling, the air is cool and crisp, and we recently “fell back” on that extra hour of sleep. But now...

How a company deals with a distraught homeowner over the sudden and unexpected costs of a major drainline issue is something that...

Many times, customers want to sell lateral lining by advertising and showing that they have the best widget to get the liner...

You know what they say about good reputations: They take a lifetime to build but only a second to destroy. That’s true...