Customer Service Articles

If you’re tired of your current sales technique and worry about how the customer perceives it, consider trying this alternative approach

The e-commerce behemoth has changed the business landscape, and copying a page or two from its playbook could give your company a boost.

Here are the experiences of a few plumbing firms as they deal with the effects of one of the most devastating storms to ever hit the island

There are certain questions that come up time and again from clients, and handling them in the right way can build customer loyalty

With the internet being a go-to resource for customers seeking out service companies, it’s vital that you know what is being said about you online

Women-owned plumbing company takes the personal approach up a notch in a crowded area with plenty of competition.

Good branding increases your likeability factor before you even talk to a customer

Appearing more likeable to customers is a skill that can be honed. Here’s how.

Philadelphia drain cleaner relies on a few key products to work more effectively and keep customers coming back

Californian contractor helps customers fix their radiant heating problems and teaches them about different product options in the process

Good communication and other methods can help you avoid the uncomfortable situation of a nonpaying customer

Accessing a clean-out outside the home rather than indoors makes your job easier. Customers will also appreciate it, but you have to be prepared to explain why.

Restore walk-in tub from Mansfield Plumbing provides the solution customer is looking for