Customer Service Articles

Philadelphia drain cleaner relies on a few key products to work more effectively and keep customers coming back

Californian contractor helps customers fix their radiant heating problems and teaches them about different product options in the process

Good communication and other methods can help you avoid the uncomfortable situation of a nonpaying customer

Accessing a clean-out outside the home rather than indoors makes your job easier. Customers will also appreciate it, but you have to be prepared to explain why.

Restore walk-in tub from Mansfield Plumbing provides the solution customer is looking for

A happy customer is a loyal customer, and good communication is the first step

Train your employees thoroughly on how you want your company represented via email and over the phone

Keeping a regular blog can be especially valuable for service companies

Plumber relies on sewer inspection system to answer customers’ questions with certainty

Competitors will always be there, but it’s up to you whether they impact your business

Have you ever had the feeling that you’re not alone on a job, turn around and find the customer’s entire family silently watching you? Or maybe you’ve done a job while simultaneously fielding a continuous stream of questions? Here are some tips to handle such situations.

Ditch the stereotypical plumber image. You’ll stand out from competitors and build a more profitable business.

Customer service is a no-brainer tactic for creating more loyalty and higher revenue. But are you absolutely sure that you’re approaching it in the right way?