Entries Tagged Customer Service

As you can probably attest from personal experience, most people don’t have a lot of cash on hand these days. Rather than...

I bet most plumbing managers believe good customer service plays out like a movie script — right down to happy, smiling faces in...

Every plumbing company wants to provide good customer service, yet many fail at it. What seems like such a simple task has...

Today’s workers require more than technical training to succeed, say panelists at the Workforce Development Roundtable on Capitol Hill in May.PHCC members...

What are the most important qualities your customer service representative (CSR) should possess? Is it a smile that radiates through the phone?...

Raha Kambale, 20, has learned how to work with customers, install pumps, toilets, sinks, showers and more as part of a Job...

William C. Prior, 85, co-founder of Kinetico home water treatment systems, passed away Feb. 28. In addition to his work with Kinetico,...

If you own a plumbing company that generates service calls, you don't always have to wait for customers to call you. It’s...

If you were operating a restaurant, you’d be accustomed to having your business reviewed all over the place — newspapers, magazines, travel...

As the co-owner of Gold Medal Service — New Jersey’s largest home services company, offering plumbing, heating and cooling, drain and sewer cleaning...

Professional plumbing organizations have more duties than they realize when it comes to home and commercial pipe repair. Excellent work and customer...

Earlier this year, my wife and I traveled to visit another plumbing company that had asked for our help getting their business...

Steve Huff is president of Steve Huff Plumbing in Kingsport, Tennessee, a company built on customer satisfaction. Founded in 1975, Huff was...

Amanda Swanson, 18, and Raha Kambale, 20, are participating in a six-week apprenticeship with Bill Howe Plumbing of San Diego, California. Although...