Customer Service Articles

The key to repeat business is not any one thing. You must look at the big picture and improve the customer experience.

There are big benefits to accepting credit cards, especially the new chip cards that are more secure.

A good online review can give you an edge over competitors who don’t have any reviews at all.

You’ve probably started thinking about preparing your equipment for colder temps, but how do you help homeowners avoid frozen pipes?

Training dispatchers and technicians in the art of customer service is the key to working with homeowners dogged by major drainline issues.

Customers aren't impressed by the latest new tool. They simply want to know how you can solve their problem.

A temporary price discount may start attracting customers following some damage to your reputation, but you’ll need to do more to truly get back in their favor.

Customers often enjoy the convenience of credit or debit. Here’s what you need to know if you’re thinking about offering that option away from the home office.

Setting specific goals can keep your customers smiling and your plumbing business booming.

Reputation remains king in the plumbing industry.

PHCC members say today’s workers require more than technical training.

Six current and former plumbing-heating-cooling contractors offer their insights.

Plumbing trades program connects students with future careers.