Entries Tagged Customer Service

Customer reviews matter — and not just for the business owner’s ego. Reviews and star ratings, posted to sites like Yelp, Angie’s...

Leaves have been falling, the air is cool and crisp, and we recently “fell back” on that extra hour of sleep. But now...

How a company deals with a distraught homeowner over the sudden and unexpected costs of a major drainline issue is something that...

Many times, customers want to sell lateral lining by advertising and showing that they have the best widget to get the liner...

You know what they say about good reputations: They take a lifetime to build but only a second to destroy. That’s true...

As you can probably attest from personal experience, most people don’t have a lot of cash on hand these days. Rather than...

I bet most plumbing managers believe good customer service plays out like a movie script — right down to happy, smiling faces in...

Every plumbing company wants to provide good customer service, yet many fail at it. What seems like such a simple task has...

Today’s workers require more than technical training to succeed, say panelists at the Workforce Development Roundtable on Capitol Hill in May.PHCC members...

What are the most important qualities your customer service representative (CSR) should possess? Is it a smile that radiates through the phone?...

Raha Kambale, 20, has learned how to work with customers, install pumps, toilets, sinks, showers and more as part of a Job...

William C. Prior, 85, co-founder of Kinetico home water treatment systems, passed away Feb. 28. In addition to his work with Kinetico,...

If you own a plumbing company that generates service calls, you don't always have to wait for customers to call you. It’s...

If you were operating a restaurant, you’d be accustomed to having your business reviewed all over the place — newspapers, magazines, travel...