Customer Service Articles

Here’s an overview on how to go about addressing customers’ water heater expansion tank problems

If you have yet to venture into inspection and locating services, here is a rundown on how it can help your business

Jay’s Plumbing & Sewer in Illinois builds company by developing professional employees and being there for customers every day

From how to manage employees to buying equipment, we look back on some of the best pieces of advice plumbing contractors shared in the pages of 'Plumber' magazine in the past year

An excellent customer service plan is behind everything South Carolina’s Love Plumbing Air & Electrical focuses on.

If you’re tired of your current sales technique and worry about how the customer perceives it, consider trying this alternative approach

The e-commerce behemoth has changed the business landscape, and copying a page or two from its playbook could give your company a boost.

Here are the experiences of a few plumbing firms as they deal with the effects of one of the most devastating storms to ever hit the island

There are certain questions that come up time and again from clients, and handling them in the right way can build customer loyalty

With the internet being a go-to resource for customers seeking out service companies, it’s vital that you know what is being said about you online

Women-owned plumbing company takes the personal approach up a notch in a crowded area with plenty of competition.

Good branding increases your likeability factor before you even talk to a customer

Appearing more likeable to customers is a skill that can be honed. Here’s how.