Entries Tagged Customer Service

Twenty years ago this year, Amazon went public. While only a fortunate few got in on that initial public offering, Amazon’s subsequent...

After Hurricane Maria and its 175 mph winds hit Puerto Rico on Sept. 20, communications were down for Planet Plumbing and Sewer...

If you’ve spent any time at all on the job, you’ve seen plenty of unusual stuff and have had to address a...

If you’re an HVAC contractor, online reputation management is something that you should be thinking about. Your business depends on good feedback...

Using social media and a strong focus on customer relations, American Drain Works & Plumbing Company has seen its clientele base in...

It’s true that people do business with people, but that phrase doesn’t go far enough. People do business with people they like.Being...

Do your customers like you? What about your plumbers, are they likeable?Maybe you think likeability doesn’t matter. Maybe you believe in the...

The FreshLime Customer Retention Platform unifies existing customer and transaction data to automatically connect with customers that are most likely to buy...

Sometimes it’s the simplest things that make a big impact. That is what Mike Williams has discovered over the years running his...

Tom Schefer takes pride in providing his customers quality radiant heating installations. And while he can say the same of most of...

I enjoy seeing photos and stories contractors post on Facebook and other social media pages. It’s interesting to see the unique things...

Every residential plumber knows the joys of cleaning out a blocked main sewer line.It depends on the age of a home, but...

Aaron Colaluca enjoys a good challenge. So when he received a request for a combination walk-in tub and shower that didn’t have...

Plumbers know that happy customers are the best kind of customers. They pay on time, they call back for more work, they...