Entries Tagged Customer Service

Robb Barnes, owner of King’s Pumping Service in Dallas, Oregon, was a teacher (biology and health) and customer service manager before entering...

Draincables Direct and Erickson Drain Cleaner have partnered to provide a comprehensive line of professional drain cleaners and plumbing supplies.Draincables Direct will...

It’s a challenge not every plumber may face, but for those in metropolitan areas, border cities or ethnically diverse communities, language can present...

There are a lot of should-do tasks when you run a business. These are projects that are not direct moneymakers but improve operations.Since a...

Plumbing Medic, located in Gilbert, Arizona, is a locally owned and operated plumbing company specializing in residential and commercial plumbing. The company...

In July, a 32-year-old plumber became a lifesaver when he rescued a 4-year-old girl from drowning. Angelo Mondragon was wading through waist-deep...

Have you ever been caught off guard with a tough question from a customer? Perhaps you stumbled through and muttered something incoherent....

Ti Sutherland, owner of Sutherland Plumbing in metropolitan Portland, Oregon, doesn’t sweat the competition. Sure, Portland has a substantial population base of...

Can I install my own system?This is a question professional plumbers and installers sometimes hear from homeowners who are faced with a costly...

Many septic-pumping companies rely on the postal service to remind customers that their tank is due for a cleaning. Kurt Bohmer’s Professional...

Is the plumbing industry a dog-eat-dog world where companies are in a tug of war to find jobs and defeat competitors? Not...

Some companies spend years developing their business — investing in equipment, systems, and people — and then expect the world to naturally...

Today, even most plumbers who hire professional bookkeepers to keep track of their company’s finances still use some sort of computer or...

You want to make more money. Good for you. And it’s good business. Here’s the problem. A customer balks at your prices....