Entries Tagged Customer Service

Today, even most plumbers who hire professional bookkeepers to keep track of their company’s finances still use some sort of computer or...

You want to make more money. Good for you. And it’s good business. Here’s the problem. A customer balks at your prices....

Service-based businesses thrive on delivering top-notch results to customers. Delivering bad news requires quite a different skill set.“Often, news is bad only...

Business is coming back slowly, but it’s still a challenge. And that may be “The New Normal” for some time to come.More...

When John Baethke’s grandfather started a business 65 years ago that would later become John Baethke & Son Plumbing in Chicago, he...

Drawing in new customers while holding onto existing clientele is a constant — and growing — challenge for any business, but there are...

During the fast-paced summer months there often isn’t time to catch your breath. But what about the slow winter months when snow...

There’s no doubt that the Internet is becoming a leading source of information. People are “Googling” and “tweeting.” If neither of those...

The phone won’t ring unless you land a new construction job or a find those needed emergency jobs, and those require contacts....

As the owner of a 25-year-old sewer rehabilitation and drain cleaning business, I’ve learned the ins and outs of growing a company...

In the hectic day-to-day operations of a business it’s not always top-of-mind to step back and really check in with customers as...

New technologies and condition assessment programs along with a more knowledgeable customer base have transformed the way drain cleaning and plumbing contractors...

Starting a new business, or even expanding an existing business, often brings with it the need for some added financing. Hopefully, you...

Clint Kershaw faces some unique operational challenges in his region. His Mr. Rooter franchise covers six counties along New York's historic Hudson...