Customer Service Articles

Properly handling customers’ concerns is the ticket to higher profits.

Be prepared with thoughtful answers when homeowners ask whether they can replace or repair their own onsite systems.

A personal approach to customer service and marketing will make your business stand out.

Good relationships and top-notch customer service will win you clients and keep them coming back again and again

Savvy customers won’t fall for your old-school advertising tactics. It’s time to embrace change.

These easy-to-use accounting software programs will keep you on track year-round. Take a peek, and figure out which one fits your company best.

Customers will cringe at your price. That’s their problem, not yours. Move on and learn how to price jobs appropriately to make a profit.

Anticipate. Communicate. Repeat. Learn how to prevent all-out battles from customer conflict.

Stop waiting for customers to come to you. Get out there and find them!

We look at how these basic practices can help keep your plumbing business afloat. Hint: Don’t use subcontractors on service calls.

A fellow plumbing contractor shares suggestions for a client-centered approach to running a business: “If you take care of your customers, they’ll take care of you.”

Whether you operate in a tourist town or provide plumbing services in the snow-rich mountains, staying busy year-round isn’t a guarantee. Learn how to keep technicians busy.

If you’re still rocking a mullet, that’s great, but don’t let an outdated website kill your business. Do the Google gods know you, and your website, exist?