Growing Through Customer Satisfaction and Knowledge

Along with diversified services and technology investments, keeping customers in the loop spurs rapid growth for Tacoma plumber

Growing Through Customer Satisfaction and Knowledge

Underground lead Jeff Chong, left, and warehouse lead David Burnett go over a truck stock replenishment form using ServiceTitan software at the Harts Services shop.

Spending years in the plumbing industry allowed Richard Hart to collect good intel about what a good plumbing company should be — and shouldn’t be. In 2013, he morphed that vision into a reality when he established Harts Services in 2013 in Tacoma, Washington, based on one key...

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