To grow a new HVAC division at Jolly Plumbing in Wilder, Kentucky, the company revamped an old service-agreement program and rebranded it as the Jolly Home Plan. The primary goal? Customer retention and more consistent work flow during seasonal lulls, says owner Brady Jolly, who...
Service Agreements Help Retain Customers, Keep Technicians Busy
Jolly Plumbing maintains consistent work flow and avoids seasonal lulls thanks to the 1,000 customers it has on service agreements
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