Entries Tagged Customer Education

To grow a new HVAC division at Jolly Plumbing in Wilder, Kentucky, the company revamped an old service-agreement program and rebranded it...

In a 2021 survey from the career website Zippia, females made up only 3.5% of the plumbing workforce. This video showcases the...

Service plumbing, or as it used to be called "jobbing," can be a frustrating ordeal. Day in and day out of various calls...

When you run a business, you devote some time to training and educating your employees. But what’s often overlooked is the need...

As a business owner, you know your stuff. You have to. But are you using that expertise and knowledge to get eyes...

There is nothing more powerful than a good visual. Take a standard drain service call. I tell customers, “There’s good news and bad news...

As you are no doubt painfully aware, diesel and gasoline fuel prices are currently surging due to several factors, from pandemic-related supply...

Jordan Bowles, owner of Drain Savers in Grand Forks, North Dakota, emphasizes to his technicians that they must treat customers with the...

It’s still early in 2022 and, if you’re like many of us, you’re thinking about what you need to change and how...

Many businesses boast about their low prices, or their efforts to make their services as affordable as possible. In some situations, though,...

With new social media platforms popping up all the time, it’s easy for business owners to get overwhelmed. Where should you invest...

It could be 1 a.m. when you get an emergency call from a customer whose house has a burst pipe. And as the...

It’s again that time of year that is typically reserved for some reflection. Here we reflect on some of the industry knowledge...

Running a business is hard. That’s the understatement of the year, huh? But the truth is, in some ways, running a business is harder than...