Customer Service Articles

When dealing with maintenance firms that represent large corporate entities, there can be a lot of details to worry about beyond the actual plumbing work

Being knowledgeable and having people skills will put you ahead of the pack.

Don’t ruin your business with the wrong pricing strategy. These 5 steps and MyTana’s free rate calculator can help you meet your goals.

Price is oftentimes king for customers and they’re all too willing to leave you if they see a lower number elsewhere. But there’s a type of customer that doesn’t care as much about that — millennials. Here are tips on how to take advantage of this large potential customer base and lock them down with personal attention rather than a low price.

The value of the work plumbers do isn’t always obvious to the public if you don’t look the part

Contractor’s strong emphasis on diverse services and customer satisfaction fuels rapid growth.

Home automation is a growing trend and that includes plumbing systems. It could also be an untapped area of potential for your business.

Common plumbing problems don’t have to be hard to explain. Request MyTana’s free Drain Service Notepad now.

Understanding your customer’s point of view can help you prevent mistakes and identify missed opportunities

Actively following up with potential customers and not just waiting for a callback could be the secret to turning more estimates into actual jobs

A simple guideline to keep your crew focused on customers so your company can continue to grow.

In his golden years, Miami contractor finds a profitable niche market — detecting leaks in residential swimming pools.

These two major water-using devices can wreak havoc on onsite systems. If you have septic system customers, here are some tips to share with them.

Selling is something you can’t completely ignore in the plumbing game if you want to ensure you maintain a steady workload. Here are ways to make that part of the job enjoyable and effective.