Entries Tagged Customer Service

Busy plumbers may wish they could take back something they said in the heat of the moment or because it seemed like...

Can you believe we’re at the end of the first quarter of 2018? This year is flying by, and if you aren’t...

Business prospects are bright for The Sunny Plumber. Since it was launched in Arizona in 2013, the plumbing company has already reached...

It can be tough having a family-run company that spans multiple generations. Many things have to fall into place: the children must...

After nearly a century of being family-owned and -operated, Frasier’s Plumbing, Heating & Cooling started to make a transition in 2014. Fourth-generation...

There’s a problem in the plumbing industry. A problem that most plumbers don’t even realize they have and the result is costing...

Editor’s Note: Master plumber Anthony Pacilla will occasionally be writing “Now What?” features, where he sets up a scenario and uses his...

In today’s sophisticated, high-tech world, consumers increasingly demand tangible evidence to back work estimates. Just as patients expect to see the X-ray...

A professional is an expert in his field and someone with knowledge, expertise, and the right skill sets to undertake and complete...

As is typically the drill when the latter part of December arrives and a new year approaches, it’s time for some reflection....

Tammy Ferris began her career with Love Plumbing Air & Electrical in 1987, six years after Gene and Kathy Love founded the...

Chances are, you didn’t get into plumbing because you loved to sell. Most plumbers got into the business because they liked working...

Twenty years ago this year, Amazon went public. While only a fortunate few got in on that initial public offering, Amazon’s subsequent...

After Hurricane Maria and its 175 mph winds hit Puerto Rico on Sept. 20, communications were down for Planet Plumbing and Sewer...