Entries Tagged Customer Service

For years, master plumber Joey Howze did jobs on a time-and-materials basis, running the risk of occasional sticker-shocked customers expressing unhappiness and...

We’ve been doing quite a bit of reading on decision-making. It turns out that logic and facts aren’t always the best ways...

Need a strategy to keep your techs busy in uncertain times? With the current economy and the level of competition in your...

Professionalism is key in this industry. That probably goes without saying, but it’s worth emphasizing as it’s easier said than done. While...

For more than 40 years, Bulldog Contractors in Jefferson, Texas, has relied on a simple formula for success: Adapt to changing market...

In the past couple of months, plumbers have had to adapt to new realities brought on by the COVID-19 pandemic. Being essential...

In 2020, plumbers have become more essential than ever before. At the core, a plumber’s responsibility is to protect the health of...

It’s not often that you get a chance to rip off a customer a second time. I suppose that’s because most people...

As David Sierra worked for nearly two decades at plumbing companies in both Puerto Rico and Florida, he slowly developed a vision...

“A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” Contrary to popular lore, Winston Churchill never...

The ongoing inspection and maintenance of drains, septic systems, grease traps and plumbing fixtures can provide contractors with a worthwhile supplemental income. Preventive...

As the coronavirus crisis deepens, bluefrog Plumbing + Drain is pivoting its business to adapt to customers’ needs. The brand is offering video/virtual options to...

At Bill the Plumber, a residential-service plumbing company in Sarasota, Florida, Tim Donohue, service manager, constantly stresses efficiency, safety and professionalism. That...

People are visual. This idea hit home when I was in college and took an advanced marketing class that featured an individual who...