Online Exclusives
Smart Water Technology Provides Growth Opportunity
Home automation is a growing trend and that includes plumbing systems. It could also be an untapped area of potential for your business.
Customer Service Articles
Online Exclusives
Drain Service Notepad
Common plumbing problems don’t have to be hard to explain. Request MyTana’s free Drain Service Notepad now.
Blogs
When I Called a Plumber
Understanding your customer’s point of view can help you prevent mistakes and identify missed opportunities
Online Exclusives
How to More Consistently Close the Deal on the Estimates You Write
Actively following up with potential customers and not just waiting for a callback could be the secret to turning more estimates into actual jobs
Editorial
Sweet on the Industry
A simple guideline to keep your crew focused on customers so your company can continue to grow.
Editorial
Finding Pool Leaks Keeps Miami’s H2NO Leak Thriving
In his golden years, Miami contractor finds a profitable niche market — detecting leaks in residential swimming pools.
Online Exclusives
Septic System Troubleshooting: Water Softener Use and Garbage Disposals
These two major water-using devices can wreak havoc on onsite systems. If you have septic system customers, here are some tips to share with them.
Online Exclusives
5 Things to Avoid When Selling Customers on Your Services
Selling is something you can’t completely ignore in the plumbing game if you want to ensure you maintain a steady workload. Here are ways to make that part of the job enjoyable and effective.
Online Exclusives
10 Phrases to Avoid When Dealing With Customers
Being careful about how you communicate with customers can make those interactions go a lot smoother
Editorial
Keep the Customers Calling
Maintenance packages, customer support and technology will all help keep the customers coming back.
Editorial
With a Focus on Customers, Plumbing Firm Finds Fast Growth in Five Years
In just five years, The Sunny Plumber has moved into two other states with plans to grow nationwide.
Editorial
Celebrating an Anniversary
The three keys to a successful business are right in front of you — great service, loyal customers and dedicated employees.
Editorial
Plumbing Company’s Longevity Credited to Solid Customer Relations and Knowledgeable Staff
Frasier’s Plumbing, Heating & Cooling in Wisconsin overcomes a major setback to mark 100 years of being family-owned and -operated.
Online Exclusives
Are You Speaking Your Customers’ Language?
Forgetting about the plumbing industry vernacular and considering the terms customers use to talk about your services can help you grow your business
