Customer Service Articles

As David Sierra worked for nearly two decades at plumbing companies in both Puerto Rico and Florida, he slowly developed a vision...

“A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” Contrary to popular lore, Winston Churchill never...

The ongoing inspection and maintenance of drains, septic systems, grease traps and plumbing fixtures can provide contractors with a worthwhile supplemental income. Preventive...

As the coronavirus crisis deepens, bluefrog Plumbing + Drain is pivoting its business to adapt to customers’ needs. The brand is offering video/virtual options to...

At Bill the Plumber, a residential-service plumbing company in Sarasota, Florida, Tim Donohue, service manager, constantly stresses efficiency, safety and professionalism. That...

People are visual. This idea hit home when I was in college and took an advanced marketing class that featured an individual who...

Connecting with customers is more than just communication. Connecting is a strategic effort to create relationships beyond the initial transaction. It involves...

Audrey Monell took over the family plumbing business and began her executive career by managing a crisis: The economy in 2008. “It wasn’t...

Relationships matter — not only in your personal life, but in your business life as well. Start with the obvious point: Long-term...

One of the goals in this industry is to protect the health and safety of our fellow citizens. Somewhere above company profits...

Toledo, Ohio, “is an adventure in eating,” according to an online restaurant reservation service. It goes on to extol the city’s all-American...

In this industry, it’s hard not to provide customers 24/7 service. When marketing your company, it’s an easy way to catch people’s...

Joel George never hesitates when the opportunity arises to try something new. The founder of Drain Doctor plumbing and drain cleaning services...

Before John and Devynn Thompson started Thompson Family Plumbing & Rooter in 2013 from their home in Hesperia, California, they sketched out...