Customer Service Articles

Flat-rate pricing app provides customers with job prices upfront, improves profitability

Reason and facts aren’t always the best ways to reach customers and mold their perception of your business. Sometimes you have to find ways to tap into the subconscious things that affect decision-making.

It’s easy to say you want to maintain a professional image, but it’s more difficult to consistently do all the things that entails on a daily basis. Here are the approaches a few companies take to ensure customers are getting their best.

Texas plumbing company finds success by adapting to the industry, investing in equipment and putting customers’ needs first

As the pandemic has unfolded, plumbers haven’t stopped working, but they have had to modify how they go about conducting business. Here’s an example of how one company has handled all the changes of recent months.

Any downtime you have is a perfect opportunity to look at strategies to employ to keep your company on the right growth trajectory

Perception is reality for customers, and clear communication will reinforce that you respect them and appreciate their business

Florida plumbing contractor puts focus on customers and employees and earns a reputation that keeps the company growing

With preparation, courage and common sense, drain cleaners can successfully help customers through these uncertain times

It’s a good way to help customers take care of their property, but make sure you also guard your own interests when selling maintenance agreements

Cordless plastic-pipe shear from Milwaukee Tool saves time and keeps customers happy

Gaining a person’s business ultimately means earning their trust, and there is no better way to do that than tapping into the brain’s affinity for processing information visually