Entries Tagged Customer Service

Connecting with customers is more than just communication. Connecting is a strategic effort to create relationships beyond the initial transaction. It involves...

Audrey Monell took over the family plumbing business and began her executive career by managing a crisis: The economy in 2008. “It wasn’t...

Relationships matter — not only in your personal life, but in your business life as well. Start with the obvious point: Long-term...

One of the goals in this industry is to protect the health and safety of our fellow citizens. Somewhere above company profits...

Toledo, Ohio, “is an adventure in eating,” according to an online restaurant reservation service. It goes on to extol the city’s all-American...

In this industry, it’s hard not to provide customers 24/7 service. When marketing your company, it’s an easy way to catch people’s...

Joel George never hesitates when the opportunity arises to try something new. The founder of Drain Doctor plumbing and drain cleaning services...

Before John and Devynn Thompson started Thompson Family Plumbing & Rooter in 2013 from their home in Hesperia, California, they sketched out...

There is an app for everything, including your plumbing business. Field Service Management (FSM) software is practically a one-stop-shop that includes customer management,...

Each year, Plumber profiles individuals and companies who stand out in their fields. Enjoy the best of their witticisms and advice we...

Want to make the people you meet instantly feel more comfortable? Want to make the people you meet instantly feel valued and...

Although Neil Sedaka and Howard Greenfield may have been right about love relationships when they penned their hit, “Breaking Up Is Hard...

About 10 years ago, I went on a service call to unclog a main drain. The customer explained that her system was...

The holiday shopping season is upon us. There are two types of shoppers: Those who love to buy and wrap gifts, and...