Customer Service Articles

One of the biggest challenges contractors face is correctly pricing services. Naturally, you want to price competitively, so that you don’t lose...

In this video profile, Linda Hudek takes on a simple job — replacing a leaky ball valve on the main shutoff in...

There’s no way around it: Running a business in the plumbing industry means a lot of time on the road. You and...

Has this ever happened to you: You go to a prospect’s home to look at a potential job. During the conversation, the...

GPS Insight was acknowledged for its exceptional customer service from the 2018 American Business Awards. GPS Insight won the Bronze Stevie Award...

Telephone customer service may look easy, but until you’re responsible for navigating the world of tough calls, it’s difficult to appreciate the...

One of the most frustrating things to encounter as a service plumber is working for a maintenance company that dispatches calls to...

I think the question of “Why should they hire you?” can be looked at from two different perspectives. The first perspective being: Why...

Pricing your services is one of the most important business decisions you'll make. Whether you’re an established plumbing company or an up-and-coming...

As a service professional, sometimes it can seem like it’s only about the price for customers. You have those customers who are...

Society views the plumber as an uneducated, dirty, dopey, polluted guy with his “plumber’s crack” bent over repairing a toilet. But why? What...

For a guy who never planned to become a plumber, Joseph Wood has done pretty well by anyone’s measure. After dropping plans...

New home-automation products are hitting the market on almost a daily basis. Homeowners can now automate almost anything in their homes —...

Explaining residential plumbing systems to your customers has never been easier. The new Drain Service Notepad from MyTana provides a visual depiction...