Entries Tagged Customer Service

One of the most frustrating things to encounter as a service plumber is working for a maintenance company that dispatches calls to...

I think the question of “Why should they hire you?” can be looked at from two different perspectives. The first perspective being: Why...

Pricing your services is one of the most important business decisions you'll make. Whether you’re an established plumbing company or an up-and-coming...

As a service professional, sometimes it can seem like it’s only about the price for customers. You have those customers who are...

Society views the plumber as an uneducated, dirty, dopey, polluted guy with his “plumber’s crack” bent over repairing a toilet. But why? What...

For a guy who never planned to become a plumber, Joseph Wood has done pretty well by anyone’s measure. After dropping plans...

New home-automation products are hitting the market on almost a daily basis. Homeowners can now automate almost anything in their homes —...

Explaining residential plumbing systems to your customers has never been easier. The new Drain Service Notepad from MyTana provides a visual depiction...

When you’re an expert in a field, it can be hard to step back and see things from the other side —...

Does this scenario sound familiar? You’re called to a potential customer’s home and asked to write an estimate for work that they want...

Being a plumber can be a sweet gig. If you need proof, just ask Bradd Conn. Conn, owner of American Rooter Plumbing in...

Steve Reid didn’t realize it at the time, but when he established H2NO Leak — his cleverly named leak detection service —...

From a septic system troubleshooting standpoint, an important conversation to have with the homeowner focuses on two major water-using devices that can...

As a plumbing business you define your work as plumbing work, but the truth is that it’s more. To get more plumbing...