Customer Service Articles

R.I.C. Plumbing is always willing to embrace the tough circumstances its customers’ jobs sometimes present

Bad online reviews — justified or not — are inevitable, but you have a lot of control over how things play out from there

Your technical skills might be excellent, but if you can’t master the art of communication, you’ll ultimately be hurting your business

Don’t get so caught up in the return on investment of your marketing dollars that you neglect what truly draws customers to your business

An invoicing strategy that’s organized, efficient and effective helps you get paid on time and supports the success of your plumbing and drain cleaning business

A newspaper columnist recounts the visit he had from a plumber, putting some perspective on the issue of trust

Here’s a look at a few basic models you’ll want to consider as you’re developing your business’ preferred pricing strategy

Keeping tabs on your service vans and trucks can help improve customer satisfaction and keep technicians safe on the road.

These five strategies can help you earn more work — even if your estimate is not the lowest one a potential customer has received

You want to answer all of their questions but still be able to dispense the information and get on with the day

When dealing with maintenance firms that represent large corporate entities, there can be a lot of details to worry about beyond the actual plumbing work

Being knowledgeable and having people skills will put you ahead of the pack.