Customer Service Articles

Jeff Matthews always has his customers’ best interests in sight, even when it seems to harm his company’s bottom line. Like the time...

It’s again that time of year that is typically reserved for some reflection. Here we reflect on some of the industry knowledge...

As the year comes to a close, we take a look at some of the most popular stories on www.plumbermag.com. If you...

There is power in a good quote. It's incredible how a string of words and an idea can inspire millions. Of course,...

You made it through another year — 2018 is almost done and 2019 is just around the corner. Are you ready to...

When homeowners move into a brand-new house, what they focus on most are the aesthetics. They will spend a lot of time...

Sometimes providing great customer service involves more than just wearing boot covers, showing up on time and leaving job sites neat and...

Having to break bad news to a customer is bound to happen to each and every plumber. Whether you have to tell...

A March 2017 call to clear a clogged sewer line appeared at first to be fairly standard for R.I.C. Plumbing of Lockport,...

You can’t help but smile when people tell you how much they appreciate your business’ services. By the same token, it’s rough...

Sometimes lost in discussions about tools, techniques and emerging technologies are the many soft skills this industry requires. For example, properly communicating...

With Google Ads, Facebook Ads, Google Local Services, and the myriad marketing avenues and options out there, it’s easy to get caught...

Did you know the average small business waits 21 days to get an invoice paid? Or that the average small business has...

Chris Gonzales operates a bluefrog Plumbing + Drain franchise in Portage, Indiana. Recently he found himself at the home of Jerry Davich...