Entries Tagged Customer Service

Sometimes providing great customer service involves more than just wearing boot covers, showing up on time and leaving job sites neat and...

Having to break bad news to a customer is bound to happen to each and every plumber. Whether you have to tell...

A March 2017 call to clear a clogged sewer line appeared at first to be fairly standard for R.I.C. Plumbing of Lockport,...

You can’t help but smile when people tell you how much they appreciate your business’ services. By the same token, it’s rough...

Sometimes lost in discussions about tools, techniques and emerging technologies are the many soft skills this industry requires. For example, properly communicating...

With Google Ads, Facebook Ads, Google Local Services, and the myriad marketing avenues and options out there, it’s easy to get caught...

Did you know the average small business waits 21 days to get an invoice paid? Or that the average small business has...

Chris Gonzales operates a bluefrog Plumbing + Drain franchise in Portage, Indiana. Recently he found himself at the home of Jerry Davich...

One of the biggest challenges contractors face is correctly pricing services. Naturally, you want to price competitively, so that you don’t lose...

In this video profile, Linda Hudek takes on a simple job — replacing a leaky ball valve on the main shutoff in...

There’s no way around it: Running a business in the plumbing industry means a lot of time on the road. You and...

Has this ever happened to you: You go to a prospect’s home to look at a potential job. During the conversation, the...

GPS Insight was acknowledged for its exceptional customer service from the 2018 American Business Awards. GPS Insight won the Bronze Stevie Award...

Telephone customer service may look easy, but until you’re responsible for navigating the world of tough calls, it’s difficult to appreciate the...