Entries Tagged Customer Service

There’s a fascinating concept called knowledge blindness. Once you are an expert at something, you can’t imagine what it is like to...

There’s a case to be made for keeping your service offerings focused. Doing a few things extremely well and not falling victim...

There are many hurdles that a contractor faces in this industry, or any service industry. One of the more perplexing issues that comes...

Back in 1920, when William Lutz founded the plumbing company that still bears his name, Woodrow Wilson was president, the Cleveland Indians...

My strangest customer service story didn’t involve a customer at all. It was a customer’s neighbor. We’ll call him Mr. Neighbor. Our customer...

In this industry there is oftentimes a push for diversification. A desire to be a one-stop shop and be equipped to handle...

When Chris Carlin added video inspection to his company’s lineup in 1996, it was an add-on service that cost extra for drain...

Have you ever sat through a painful sales pitch? Maybe the salesperson was a little too enthusiastic? They asked formulaic questions, came...

You know that tools can make or break a job. What would your answer be if someone asked you what is your...

We all know that not every customer is a happy one. It’s a given that at least a couple times in your...

The logo of American Rooter Plumbing features an American flag. Trucks and employees are dressed up in red, white and blue. The...

When you first launch a business, it’s usually pretty easy to keep up with your customer list. As the business grows and the...

Sometimes the day gets off to a rough start even before you arrive to work. As an example …6 a.m.: You stub your toe...

You don’t often see a business in the plumbing industry take on all the roles that George Morlan Plumbing does — retailer,...