Customer Service Articles

Relationships are a key to long-term business growth, but good ones don’t magically happen so it’s important to be mindful about how you go about cultivating them

You’ve seen the class-action lawsuits in the news that stem from low-quality materials. Customers don’t always know better, so it’s up to you to educate them.

Ohio contractor finds reliable business by convincing most of its restaurant customers to commit to regular drain cleaning

It’s possible to always provide for customers in their time of need while still ensuring your employees maintain a healthy balance between work and their personal lives

Building customer trust and embracing innovative technology lay a foundation for success.

California couple grows company from home office to large facility and increases revenue with a customer-centric philosophy

If you still cling to the pen and paper method for managing much of your operations but have been thinking about incorporating the aid of computer software, here’s a rundown of different factors to consider

Want to make a great first impression with potential customers? Listen, deflect praise on others and treat every stranger with respect!

Here are the four reasons why you lose customers and what you can do about it

The author recounts a story from earlier in his plumbing career that provides some good lessons on how to approach a service call

Pull in additional revenue and customers by offering gift cards during the holiday season

Knowledge blindness could be hurting your team and business

Learn more about why some companies choose to expand their service offerings as much as possible