Customer Service Articles

You know that tools can make or break a job. What would your answer be if someone asked you what is your...

We all know that not every customer is a happy one. It’s a given that at least a couple times in your...

The logo of American Rooter Plumbing features an American flag. Trucks and employees are dressed up in red, white and blue. The...

When you first launch a business, it’s usually pretty easy to keep up with your customer list. As the business grows and the...

Sometimes the day gets off to a rough start even before you arrive to work. As an example …6 a.m.: You stub your toe...

You don’t often see a business in the plumbing industry take on all the roles that George Morlan Plumbing does — retailer,...

When thinking about marketing tools, the first things that come to mind are often things like social media, advertising, logos and promotions....

Spending years in the plumbing industry allowed Richard Hart to collect good intel about what a good plumbing company should be —...

As a team leader, part of your job description is ensuring that each employee has the necessary resources to do their job...

Building a company that prides itself on earning a customer’s loyalty for life and continuing to do so after two decades in...

As a small-business owner, it’s only natural that you might sometimes feel daunted. No matter how hard you try, you may never...

Winters in Saskatchewan can be brutally cold. How brutal? Think 40-degrees-below-zero cold — and possibly worse with a wind chill factor. As...

Some plumbers don’t want anything to do with drain cleaning beyond the occasional clogged kitchen sink or bathtub. Then there are plumbers...

Jeff Matthews thought carefully before settling on Precision Plumbers as the name for the business he launched in 2009 in Temperanceville, Virginia. “It...