Entries Tagged Customer Service

When thinking about marketing tools, the first things that come to mind are often things like social media, advertising, logos and promotions....

Spending years in the plumbing industry allowed Richard Hart to collect good intel about what a good plumbing company should be —...

As a team leader, part of your job description is ensuring that each employee has the necessary resources to do their job...

Building a company that prides itself on earning a customer’s loyalty for life and continuing to do so after two decades in...

As a small-business owner, it’s only natural that you might sometimes feel daunted. No matter how hard you try, you may never...

Winters in Saskatchewan can be brutally cold. How brutal? Think 40-degrees-below-zero cold — and possibly worse with a wind chill factor. As...

Some plumbers don’t want anything to do with drain cleaning beyond the occasional clogged kitchen sink or bathtub. Then there are plumbers...

Jeff Matthews thought carefully before settling on Precision Plumbers as the name for the business he launched in 2009 in Temperanceville, Virginia. “It...

Jeff Matthews always has his customers’ best interests in sight, even when it seems to harm his company’s bottom line. Like the time...

It’s again that time of year that is typically reserved for some reflection. Here we reflect on some of the industry knowledge...

As the year comes to a close, we take a look at some of the most popular stories on www.plumbermag.com. If you...

There is power in a good quote. It's incredible how a string of words and an idea can inspire millions. Of course,...

You made it through another year — 2018 is almost done and 2019 is just around the corner. Are you ready to...

When homeowners move into a brand-new house, what they focus on most are the aesthetics. They will spend a lot of time...